789e Privacy Policy

This Privacy Policy applies to all personal data collected, processed, stored, or transmitted by 789e in connection with the operation of the online gaming platform accessible at 789e.onl and all associated subdomains, mobile-optimised pages, and linked services operated directly by 789e.

This Policy applies to:

• All registered players with a 789e account, regardless of whether the account is active, inactive, or under review;
• Visitors to 789e.onl who have not registered an account but whose browsing data is collected via cookies or analytics tools;
• Individuals who contact 789e via live chat, email, or other support channels without holding a registered account.

This Policy does not apply to third-party game providers, payment processors, or other external services accessible via 789e whose data practices are governed by their own separate privacy policies. 789e encourages players to review the privacy policies of any third-party service they interact with.

For the purposes of the Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, 789e acts as the Personal Information Controller in respect of all personal data collected through the 789e platform.

789e operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR), which requires adherence to data governance standards as part of its regulatory compliance framework. Specific data processing activities that occur pursuant to PAGCOR's Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements are conducted in accordance with PAGCOR's applicable circulars and the Anti-Money Laundering Act (Republic Act No. 9160, as amended).

For all data privacy enquiries, rights requests, and concerns, please contact the 789e Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

789e collects personal data in the following categories, depending on the Player's level of engagement with the platform:

789e does not intentionally collect special categories of personal data (such as health information, religious beliefs, political opinions, or biometric data used for identification purposes) unless such data is voluntarily provided by the Player or is required by specific regulatory circumstances.

789e collects personal data through the following channels:

• Account Registration: Information provided directly by the Player when creating a 789e account, including name, date of birth, contact details, and credentials;
• KYC Verification: Identity documents and supporting materials submitted by the Player to complete PAGCOR-required identity verification;
• Payment Transactions: Transaction data generated when the Player makes deposits or withdrawals through integrated payment gateways (GCash, PayMaya, bank transfer);
• Platform Usage: Automatically generated data from the Player's interaction with games, pages, and features on 789e.onl, collected via server logs and analytics tools;
• Customer Support Interactions: Data provided by the Player during live chat, email correspondence, or other support channel interactions;
• Cookies and Tracking Technologies: Data collected via browser cookies, local storage, and similar technologies as described in Section 7 of this Policy;
• Third-Party Verification Services: Identity and fraud-risk data obtained from PAGCOR-approved third-party KYC and AML screening providers where required by regulatory compliance obligations.

789e processes personal data only for specific, lawful purposes. The table below sets out the primary processing purposes and the corresponding legal basis under the Data Privacy Act of 2012:

789e does not sell, rent, or commercially transfer personal data to third parties for their own marketing or commercial purposes. 789e shares player data only in the following limited and necessary circumstances:

• Payment Processors: GCash (GXI), PayMaya (Voyager Innovations), and banking partners receive transaction data strictly necessary to process deposits and withdrawals. These partners are bound by their own privacy obligations under Philippine law.
• Game Content Providers: Third-party game providers (e.g., slot studios, live dealer platform operators) receive anonymised or pseudonymised session data required to deliver game content and maintain RNG certifications. No identity data is shared beyond what is contractually required for game integrity purposes.
• KYC and AML Service Providers: PAGCOR-approved identity verification and fraud-screening service providers receive identity documents and relevant data points solely for the purpose of completing regulatory compliance checks.
• PAGCOR and Regulatory Authorities: 789e discloses player data to PAGCOR and other competent Philippine government authorities as required by law, including in connection with regulatory audits, AML reporting obligations, and law enforcement requests made under lawful authority.
• Professional Advisers: Legal, audit, and compliance advisers who require access to player data in the ordinary course of providing professional services to 789e, subject to confidentiality obligations.

789e uses cookies and similar browser-based technologies to operate and improve the platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for core platform functions — session authentication, login state maintenance, security tokens, and fraud prevention. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember the Player's preferences, such as language settings, and personalise the user interface without tracking cross-site activity.
• Analytics Cookies: Collect anonymised aggregate data about page visits, session duration, and game lobby navigation to help 789e improve platform design and performance. No personally identifiable information is shared with analytics providers.
• Security Cookies: Used to detect and prevent fraud, bot activity, and unauthorised access attempts on the 789e login and registration flows.

Players may manage cookie preferences through their browser settings. Disabling strictly necessary cookies will impair the ability to log into or use the 789e platform. Disabling functional or analytics cookies will not prevent access but may affect the personalisation of the experience.

789e implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between the Player's device and 789e servers;
• AES-256 encryption for sensitive data at rest, including stored KYC documents and financial records;
• Role-based access controls limiting internal access to personal data to personnel with documented operational necessity;
• Multi-factor authentication requirements for all 789e staff accessing production systems containing player data;
• Regular security audits and penetration testing conducted by qualified third-party security professionals;
• Documented incident response procedures that comply with the National Privacy Commission's breach notification requirements under the Data Privacy Act.

789e retains personal data for the periods set out below, or for longer if required by applicable law or regulatory obligation:

• Active Account Data: Retained for the duration of the Player's account and for a minimum of five (5) years following account closure, as required under PAGCOR's AML record-keeping requirements;
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years from the date of account closure or the date of the last transaction, in accordance with the Anti-Money Laundering Act;
• Transaction Records: Retained for five (5) years from the date of each transaction;
• Customer Support Records: Live chat transcripts and email correspondence retained for two (2) years from the date of the interaction;
• Technical Logs: Server access logs retained for one (1) year for security monitoring purposes;
• Marketing Preferences: Retained until the Player withdraws consent or requests deletion, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted using industry-standard data destruction methods, or anonymised such that re-identification is not possible.

Under the Republic Act No. 10173 (Data Privacy Act of 2012), registered 789e players have the following rights in respect of their personal data:

• Right to be Informed: To be notified of how your personal data is collected, used, and shared — as fulfilled by this Privacy Policy;
• Right to Access: To request a copy of the personal data that 789e holds about you, including information about how it is being processed;
• Right to Correction: To request that inaccurate or incomplete personal data held by 789e be corrected or updated;
• Right to Erasure / Blocking: To request deletion or blocking of personal data where processing is unlawful, the data is no longer necessary for the purpose for which it was collected, or consent is withdrawn — subject to overriding legal or regulatory obligations that require retention;
• Right to Object: To object to processing of your personal data for direct marketing purposes or for processing based on legitimate interest grounds;
• Right to Data Portability: To receive your personal data in a structured, commonly used format where technically feasible;
• Right to Complain: To lodge a complaint with the National Privacy Commission (NPC) if you believe 789e has processed your data in breach of the Data Privacy Act.

To exercise any of the above rights, please contact the 789e Data Protection Officer using the details in Section 15. 789e will respond to verified rights requests within fifteen (15) business days.

789e is strictly operated for the use of adults aged 21 years and above in the Philippines. 789e does not knowingly collect, process, or store personal data from individuals below the age of 21. This restriction is enforced through the account registration process, KYC age verification requirements, and ongoing account monitoring.

If 789e becomes aware that personal data has been collected from a person under the age of 21, the affected account will be immediately suspended, the data will be deleted as promptly as is legally permissible, and any deposited funds will be returned to the originating payment source pending verification of the account holder's identity.

789e sends promotional communications — including bonus offers, game launch notifications, and VIP tier updates — to Players who have explicitly opted in to receive such communications during account registration or via account settings.

Players may withdraw consent to receive marketing communications at any time by:

• Updating marketing preferences in the 789e account settings panel;
• Clicking the unsubscribe link included in every marketing email sent by 789e;
• Contacting 789e customer support via live chat or email and requesting removal from marketing lists.

Withdrawal of marketing consent does not affect the Player's ability to continue using the 789e platform, nor does it affect processing of personal data for other lawful purposes such as account management, transaction processing, or regulatory compliance. Transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — are not marketing communications and will continue to be sent regardless of marketing opt-out status.

In the course of operating the 789e platform, personal data may be transferred to and processed by third-party service providers located outside the Philippines — for example, where cloud infrastructure providers or third-party game content servers are hosted in other jurisdictions.

Where such transfers occur, 789e ensures that appropriate safeguards are in place, including:

• Data Processing Agreements (DPAs) with all third-party processors containing privacy and security obligations at least equivalent to those required under the Data Privacy Act of 2012;
• Assessment of the recipient jurisdiction's data protection framework and, where necessary, implementation of supplementary contractual protections;
• Limitation of transferred data to the minimum necessary for the specific processing purpose.

789e does not transfer Filipino player data to jurisdictions that are recognised by the National Privacy Commission as providing inadequate data protection, without the implementation of additional contractual or technical safeguards.

789e may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. The effective date of the current version is displayed at the top of this page.

Material changes to this Policy — meaning changes that affect how personal data is used or the rights available to players — will be communicated to registered Players via in-platform notification and/or email to the registered contact address, at least seven (7) days before the changes take effect.

Continued use of the 789e platform following the effective date of an updated Privacy Policy constitutes acceptance of the updated terms. Players who do not agree with material changes are encouraged to contact the 789e Data Protection Officer or close their account before the changes take effect.

For all privacy-related enquiries, rights requests, marketing opt-out requests, or data breach concerns, please contact the 789e Data Protection Officer through the following channels:

• Email: [email protected] — please include "Privacy Request" or "DPO Query" in the subject line to ensure prompt routing.
• Live Chat: Available 24/7 at 789e.onl — Tagalog and English agents can route privacy queries to the Data Protection team. Average initial response: 3–5 minutes.

789e will acknowledge receipt of all privacy rights requests within three (3) business days and will provide a substantive response within fifteen (15) business days of receiving a complete and verified request.

Players who believe their data privacy rights have not been adequately addressed by 789e may lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) — the competent supervisory authority for data privacy matters under the Data Privacy Act of 2012. The NPC is reachable at privacy.gov.ph (reference this URL for informational purposes only — 789e does not control or endorse that website).